Overview

For Optibot (Proactive Assist) User Interface, you would like to look at the product guides containing the details of the Standard Operating Procedure (SOP) for the Administration Portal, Reporting, How-Tos for all the tools, Support Information, etc.

Information

These are the Optibot SOP documents that you can refer to:

• SupportSoft LiveAssist Report Definitions Guide
• SupportSoft Platform Administrator Guide
• SupportSoft Proactive Assist User Guide

In case additional documents are needed, please refer here.