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We have a New change on how we can assist you 👉 NEW Support Portal Migration FAQs

Popular in SupportSoft- Knowledge Center

  1. Autonomy Server not installed after the upgrade

  2. Openfire Portal Inaccessible and Unable to Send Live Alerts

  3. Can Database Backups Be Deleted?

Popular in SupportSoft- Support Center

  1. Why can’t I see ConsRcClient_svc log file on some of our machines?

Popular in SupportSoft- Support Administrator

  1. "HTTP Error 500" after upgrade when trying to access sdcadmin, sdcxuser, or sdccontent through separate websites

Popular in SupportSoft- Submitter Service

  1. Submitter service stops intermittently although logs are updating

Popular in SupportSoft- Proactive Assist

  1. Standard Operating Procedure (SOP) for Optibot

  2. How to call the Mini BCont notification from a VB Script (vbs) file?

  3. Why client sync fails when deploying solutions outside the server?

  4. Sending Live Alerts resulting in HTTP Error 500 and DistributedCOM error in the Event Log of the IIS server

Popular in SupportSoft- Live Assist

  1. Unable to connect using sprtcmd.exe to send a LiveAlert notification when you connect from outside the company network

  2. Sending messages in a LiveAssist Subject Matter Expert(SME) room fails with "You are not currently placed in any of the SME rooms" error.

Popular in SupportSoft- Remote Assist

  1. Is it possible to take a remote session without user permission?

Popular in SupportSoft- Licensing

  1. Do I need a new plugin license after renewing my key.p12 certificate?

Popular in SupportSoft- Environment

  1. FAQs - Migrating SupportSoft servers to cloud

  • Articles

    Essential Articles for Agents.

Popular in SupportSoft- Essential Articles

  1. SupportSoft - Glossary